Welcome to RunGen AI ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, including our website and AI hosting platform (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please refrain from using our Service.
Information Collection and Use
We collect and process limited personal data to operate and improve our Service. The types of data we may collect include:
Information You Provide
Account Information: When you sign up, we may collect your name, email address, and payment details.
Support Requests: If you contact us for support, we may collect your name, email, and the details of your request.
Automatically Collected Information
Usage Data: We collect logs related to your interactions with the Service, including IP address, device information, and usage statistics.
AI Model Inputs: Users may submit prompts to our AI models. These may be logged temporarily for system performance and debugging.
Payment Information
Payments are processed by external payment service providers. We do not store credit card details but may receive confirmation of payment transactions, and will store a billing history for each user account.
Use of Data
RunGen.AI uses the collected data for various purposes:
To provide, operate, and maintain the Service.
To process transactions and manage payments.
To communicate with you about updates, support, or security notices.
To improve our AI hosting services and detect abuse or technical issues.
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or Switzerland, our legal bases for processing include:
Performance of a contract (to provide our Service to you).
Legitimate interest (e.g., improving security, preventing fraud).
Consent (for marketing communications, where applicable).
Data Sharing and Subprocessors
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These firms include cloud infrastructure providers in the USA and the European Union, Database and authentication services in the USA, as well as payment providers in the USA. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
As we work with global service providers, data may be transferred outside the EEA, UK, and Switzerland to the United States. We ensure appropriate safeguards, including Standard Contractual Clauses (SCCs), to protect your data.
Data Security & Retention
We take appropriate security measures, including:
Encryption of data in transit and at rest.
Access controls to restrict unauthorized data access.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website. We encourage you to review it regularly.
If you have any questions, please contact us at [email protected]
Thank you for using our service.